Return & Refund Policy
Return and Refund Policy
At Grosease gdb, customer satisfaction is our top priority. We strive to ensure that your experience with our food delivery service is delightful. However, in the rare case that you face any issues with your order, please refer to our return and refund policy below.
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1. Eligibility for Returns and Refunds
We accept return and refund requests under the following circumstances:
- The order was delivered incorrectly (e.g., wrong item, missing item).
- The food delivered was damaged, spilled, or unfit for consumption.
- The delivery was significantly delayed beyond the promised time (excluding delays caused by unavoidable circumstances like weather or traffic).
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2. Non-Eligible Items
Refunds will not be provided in the following cases:
- If the order is canceled after preparation has started.
- If the food was consumed, partially or fully.
- If complaints are raised after 30 minutes of delivery.
- Issues caused by customer errors, such as providing the wrong delivery address.
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3. Refund Process
If your request meets the eligibility criteria, we will process a refund as follows:
- Refund Mode: The refund will be processed to your original payment method or as store credit.
- Refund Timeline: Refunds typically take 5-7 business days to reflect in your account.
- Cash on Delivery Orders: Refunds for COD orders will be processed as store credits or bank transfers (bank details will be requested).
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4. Steps to Raise a Request
If you have an issue with your order, follow these steps:
1. Contact Us: Reach out to our support team within 30 minutes of delivery via:
- Phone: [6239844525]
- Email: onestore1986@gmail.com
- App: Use the "Report Issue" option in your order history.
2. Provide Details: Share your order number, delivery receipt, and the specific issue with supporting photos (if applicable).
3. Resolution: Our team will review your request and respond within 24 hours.
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5. Order Cancellation Policy
- Before Preparation: You can cancel the order before the food preparation starts and receive a full refund.
- After Preparation: Orders cannot be canceled once the preparation has started.
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6. Additional Notes
- We reserve the right to deny refunds if the complaint is found to be invalid or fraudulent.
- Grosease gdb reserves the right to modify this policy at any time. Changes will be updated on our app and website.
--- Contact Us
For any queries or assistance regarding returns and refunds, feel free to contact us:
Email: onestore1986@gmail.com
Phone: [6239844525]
Address: [gidderbaha]
Last Updated: [01-04-25]
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